el999 Privacy Policy
Your privacy and data security are our top priority. Learn how we collect, use, and protect your information.
Overview
el999 is committed to protecting your personal information and maintaining your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our platform at https://el999.ws and use our services. Please read this policy carefully. If you do not agree with our practices, please do not use el999.
We comply with applicable data protection laws and international privacy standards. Your data is stored securely and accessed only by authorized personnel for legitimate business purposes related to your el999 account.
What Information We Collect
Account Registration
When you register with el999, we collect your full name, email address, phone number, date of birth, residential address, and preferred currency. We also gather information about your payment methods during account setup to enable deposits and withdrawals through bKash, Nagad, Rocket, and bank transfers.
Identity Verification (KYC)
Before your first withdrawal, you must provide Know Your Customer documentation. We accept National ID Cards, passports, or driving licenses. We scan and store these documents securely for compliance with Bangladesh financial regulations. This verification typically completes within 2 hours.
Gameplay and Transaction Data
We automatically record your login times, game activity, bet amounts, wins, losses, and account balance history. This data helps us personalize your experience, detect fraud, and ensure fair play across our 1,600+ games from providers like Spribe, JILI, KA Gaming, Pragmatic Play, JDB, Evolution, and FA Chai.
Device and Behavioral Information
We log your device type, operating system, browser, IP address, and general location (country/city level, not street address). We monitor login patterns, deposit frequency, and game preferences to enhance security and recommend relevant promotions.
Communication Records
When you contact our 24/7 live chat support at [email protected] or via email, we store your inquiries, our responses, and any attachments. These records help us resolve issues, improve customer service, and handle disputes.
How We Use Your Data
Service Delivery
Your personal information is essential to creating and maintaining your el999 account, processing deposits and withdrawals, calculating bonuses (such as our 240% first deposit bonus up to ৳23,500), and tracking your 11x wagering requirements. We use your payment details exclusively to facilitate transactions through our approved methods.
Compliance and Fraud Prevention
We analyze your account behavior to detect unusual patterns, unauthorized access attempts, and potential money laundering. Your data helps us comply with Bangladesh financial regulations and international anti-money laundering standards. If we suspect fraudulent activity, we may freeze your account pending investigation.
Marketing and Promotions
With your consent, we send promotional emails about reload bonuses (14%), daily cashback (0.5%), referral rewards (৳225 per friend), and VIP tier upgrades. You can opt out of marketing communications anytime by clicking "unsubscribe" in any email or adjusting your account preferences.
Service Improvement
We analyze aggregated, anonymized data to understand which games are most popular, where players experience issues, and how to improve app performance. This helps us enhance your el999 experience and add new features.
Data Protection & Security
el999 uses industry-standard SSL encryption (256-bit) to protect all data in transit between your device and our servers. Your password is never stored in plain text; we use bcrypt hashing with salt. Our infrastructure is hosted on secure, redundant servers with automatic backups.
Our team undergoes regular security training. Access to sensitive data is restricted to authorized staff on a need-to-know basis, and all access is logged and monitored. We conduct annual security audits and penetration testing to identify and fix vulnerabilities.
However, no system is 100% secure. While we employ robust safeguards, we cannot guarantee absolute protection against all cyber threats. If you believe your el999 account has been compromised, contact [email protected] immediately.
How Long We Keep Your Data
We retain your account information for as long as your el999 account is active, plus 7 years after closure for tax and compliance purposes. KYC documents are stored for the same period as mandated by Bangladesh financial authorities. Transaction logs are kept for a minimum of 10 years to support audit trails and dispute resolution.
If you request account deletion, we anonymize personal identifiers but retain encrypted transaction records. Game play history is archived separately and not linked to your name or contact details. You may request a data deletion timeline by emailing [email protected].
Cookies and Tracking
el999 uses cookies to maintain your login session, remember your game preferences, and track your browsing patterns on our site. These cookies are set by our domain only and are not shared with third parties for advertising purposes.
- Session cookies: Automatically cleared when you log out or close your browser.
- Preference cookies: Remember your theme settings, language, and favorite games for 1 year.
- Analytics cookies: Help us measure page load times and user flow (anonymized data only).
You can disable cookies via your browser settings, but this may limit your ability to use certain el999 features. We do not use tracking pixels or cross-site cookies for third-party advertising.
Your Data Rights
Under applicable privacy laws, you have the right to:
- Access: Request a copy of all personal data we hold about you in a readable format.
- Correction: Update inaccurate or incomplete information in your el999 account profile.
- Deletion: Request removal of your account and associated data, subject to legal retention obligations.
- Portability: Obtain your data in a machine-readable format (CSV or JSON) to transfer to another platform.
- Opt-out: Unsubscribe from marketing emails and disable non-essential cookies.
To exercise these rights, email [email protected] with your account email and specific request. We will respond within 14 days. If you believe our data handling violates your rights, you may file a complaint with Bangladesh's data protection authority.
Get in Touch
Questions about this Privacy Policy or our data practices? Contact el999 support:
- Email: [email protected]
- Live Chat: Available 24/7 on el999.ws
- Address: Our compliance team reviews all privacy inquiries within 48 hours.
Last updated: November 2026. We may update this policy to reflect regulatory changes or service improvements. We will notify you via email if material changes occur.