Account Eligibility
To play on el999, you must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher. By creating an account, you confirm you meet this requirement. el999 does not permit players under 18, and accounts registered by minors will be immediately suspended and funds forfeited.
Players must reside in Bangladesh or another jurisdiction where el999 operates legally. Your account is personal and non-transferable. You are solely responsible for maintaining confidentiality of your password and login details. el999 is not liable for unauthorized access resulting from your negligence.
You may hold only one active account. Multiple accounts violate these terms and will result in immediate suspension, account closure, and forfeiture of all funds.
Account Registration & Verification
Registration is free. To open an el999 account, provide accurate personal information: full name, date of birth, email, phone number, and national ID or passport details. You must verify your email and phone before depositing.
Know Your Customer (KYC) verification is required before your first withdrawal. You must upload a clear photo of your National ID Card, Passport, or Driving Licence. el999 reviews documents within 2 hours on average. If information is incomplete or unclear, we will request resubmission.
False or misleading information during registration is grounds for permanent account closure. el999 reserves the right to request additional verification at any time to comply with anti-money-laundering regulations.
Responsible Gaming Policy
We are committed to safe, responsible gaming. If you experience problem gambling, contact our support team immediately at [email protected] or use the self-exclusion tool in your account settings.
el999 offers deposit limits, session time limits, and self-exclusion periods. You can set daily, weekly, or monthly deposit caps to manage spending. If you believe you have a gambling problem, take advantage of these tools or contact the Bangladesh Gambling Harm Advisory Service for free support.
Players under 25 have reduced maximum daily deposits and withdrawal limits to encourage responsible play. We do not send unsolicited promotional emails to accounts flagged for high-risk behavior.
18+ · Play Responsibly
Gambling should be entertainment, not income. Never bet money you cannot afford to lose. If gambling affects your health, relationships, or finances, seek help immediately.
Deposits & Withdrawals
el999 accepts deposits via bKash, Nagad, Rocket, and Bank Transfer. The minimum deposit is ৳150. Deposits are processed instantly; your balance updates within seconds. el999 does not charge deposit fees—100% of your deposit goes into your account.
Withdrawals are processed within 18 minutes on average. Minimum withdrawal is ৳600. You may withdraw up to ৳245,000 per day depending on your VIP tier. First-time withdrawals require KYC verification, which takes up to 1 hour.
All withdrawals go directly to your registered payment method. Refunds are not possible once a withdrawal is confirmed, so verify account details before submission. If you withdraw to an incorrect account, contact support immediately—recovery depends on the payment provider's policies.
Bonus Terms & Conditions
Welcome bonuses and promotions are subject to terms. The standard first deposit bonus is 240% up to ৳23,500. To unlock bonus funds, you must complete a wagering requirement of 11 times your deposit plus bonus amount within 7 days.
Bonuses apply only to eligible games—typically slots, crash games, and fishing games. Table games and live casino may contribute at a reduced rate (50%) or not at all. Withdrawing before meeting the wagering requirement forfeits the bonus and associated winnings.
Bonus abuse—including self-gifting, team play, or exploiting system errors—results in account closure and fund forfeiture. el999 reserves the right to refuse bonus eligibility to accounts showing suspicious patterns.
Gameplay Rules
All el999 games use certified random number generation (RNG) audited by independent third parties. Game outcomes are entirely determined by chance—no skill or external influence affects results. Return to Player (RTP) rates are displayed for each game and range from 95% to 97.8%.
Players agree not to use bots, scripts, or automated tools. Exploiting game glitches, even unintentionally, may result in winnings reversal and account suspension. Report bugs immediately to [email protected].
Minimum and maximum bets vary per game, from ৳1 to ৳50,000. Bet limits reset daily at midnight Bangladesh time. All bets are final once submitted; cancellation is not possible.
Account Suspension & Closure
el999 may suspend or close your account without notice if you violate these terms, including underage play, multiple accounts, bonus abuse, use of prohibited software, or legal violations. Suspended accounts remain restricted for investigation; closure is permanent after 30 days of inactivity following suspension.
You may request account closure at any time by contacting support. A 7-day waiting period applies before funds are withdrawn, allowing time to reconsider. After closure, account reactivation is not permitted for 12 months.
If your account is closed due to violation, el999 will forfeit all remaining funds. You will not receive compensation or explanation beyond a suspension notice.
Dispute Resolution
Disputes regarding transactions, game outcomes, or account issues must be reported to [email protected] within 14 days. Provide your account ID, transaction ID (if applicable), and a detailed description of the issue. el999 aims to resolve disputes within 48 hours.
Our response is final unless you can prove clear error or system malfunction. Game outcome disputes are resolved by reviewing server logs and RNG audit trails—el999's records are definitive and cannot be disputed based on personal belief.
For complaints unresolved after 30 days, you may escalate to the Bangladesh Gaming Commission (if applicable) or submit feedback to our compliance team. All disputes remain confidential.
Contact el999 Support
el999 provides 24/7 live chat support. Average response time is under 2 minutes. For email inquiries, contact [email protected]—we reply within 4 hours during business hours, 24 hours on weekends.
Before contacting support, check the FAQ section on our website for common solutions. For account-related issues, have your account ID and any relevant transaction IDs ready to speed up resolution.
These terms are effective as of the date last updated and may be modified at any time. Changes take effect immediately upon posting. Continued use of el999 after modifications constitutes acceptance. Your rights and obligations are governed by these terms and Bangladesh law.